- Store Policy
Baboosh offers the following Store Policies:
How do I exchange an item?
We can exchange a item for a different color or size within 90 days of order, provided the item is not worn. Jewelry may not be exchanged due to it's custom nature. A $6.00 charge must be added to your account for ground shipping (up to 5 days for delivery) to the lower US for the replacement package. 2-day shipping will cost $10:00. Please call us for overnight shipping charges. To exchange an item that has not been worn, please include a note detailing your exchange and include your order number if possible and permission to charge the re-shipping fee. Please mail your exchange to:
attn: exchange dept
1333 2nd St., Suite 620
Santa Monica, CA 90401
What is your return policy?
We will gladly refund any unworn Tauts or Baboosh Body within 30 days of receipt of your order. There will be a 20% of purchase price restocking fee charged for all returns. The item must be in its original package and not worn. Jewelry is not refundable.
How do I contact you?
Our phone number is 888-922-6674. Our office is open M-F, 10am to 6pm, Pacific time. Please have your order id number available if possible.
What method do you use for shipping?
We use Fedex or UPS for all 2-day or overnight shipments. Saturday deliveries are an extra charge. Please let our office know before you place your order, if your request is for a Saturday delivery. Please note that FedEx does not ship to post office boxes. Ground shipping will be sent by various carriers. Your package will be shipped within 72 hours, unless otherwise notified. Please note that an order we receive on Friday may not be fulfilled until Monday. International customers must choose international priority shipping. International customers must be aware that your customs duties and taxes will be collected at the time of delivery. This is the customer's responsibility. If the package is returned because it is refused or duties are not paid, the customer will be charged shipping fees.
What type of payment do you accept?
We accept MasterCard, Visa, American Express, and Discover. We will also accept money orders.